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VELVETSHIELD — FREQUENTLY ASKED QUESTIONS
A BEUX Brand
## ABOUT OUR PRODUCTS
Q: What exactly is a VelvetShield bedcover made of?
A: Our bedcovers are crafted from quilted velvet — a plush,
heavyweight fabric with a rich texture you can feel the moment
you touch it. The underside features a waterproof layer that
protects your mattress and inner bedding without making the
cover feel stiff or plastic-like. It breathes, it drapes
beautifully, and it gets softer with every wash.
Q: Is the waterproof layer actually effective?
A: Yes. The waterproofing is built into the fabric construction
itself — not a coating applied on top that wears off after a
few washes. It handles spills, sweat, and humidity. Many of our
customers with young children or pets specifically choose
VelvetShield for this reason.
Q: What sizes do you offer?
A: We offer:
– Double (fits a 4.5ft bed)
– Queen (fits a 5ft bed)
– King (fits a 6ft bed)
– California King (fits a 7ft bed)
Not sure what size your bed is? A standard Nigerian double bed
is typically 4.5ft. When in doubt, size up — a larger cover
always looks more luxurious than one that pulls tight at the
edges. Message us on WhatsApp and we’ll help you choose.
Q: What colours are available?
A: Our current collection includes Dusty Rose, Royal Blue,
Luxury Grey.
New colours are added seasonally. Follow us to be the
first to know about new arrivals.
Q: Can I use a VelvetShield cover without a duvet or inner?
A: Absolutely. The quilted velvet layer provides warmth on its
own — many customers use it as a standalone coverlet,
especially in the warmer months. For cold harmattan nights,
we recommend pairing it with an inner duvet for maximum warmth.
Q: Do you sell matching pillowcases?
A: Yes. Matching pillowcases are available separately and can
be added to your order at checkout. We recommend ordering them
at the same time to ensure a perfect colour match, as dye lots
can vary slightly between production batches.
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## ORDERING & PAYMENT
Q: How do I place an order?
A: Simply choose your size and colour on our website, add to
cart, and proceed to checkout. Payment is processed securely
through Flutterwave. You will receive a WhatsApp confirmation
message within 60 seconds of your payment being confirmed.
Q: Do you offer pay-on-delivery?
A: We currently process orders on a prepayment basis. This
allows us to confirm your order immediately, prioritise
dispatch, and offer you a better price than our competitors
who build POD risk into their pricing.
We understand trust matters. That is why we offer a full
7-day satisfaction guarantee on every first order — if
anything is wrong, we will fix it. No arguments, no stress.
Q: Is it safe to pay online?
A: Yes. All payments are processed by Flutterwave — one of
Africa’s most trusted payment platforms. Your card details
are encrypted and never stored on our servers. You will
see “Flutterwave” on your bank statement, not our store name.
Q: Can I pay by bank transfer?
A: Yes. If you prefer a direct bank transfer, please message
us on WhatsApp before placing your order and we will send
you our account details and manually confirm your order
once payment is received.
Q: Do you offer discounts for bulk or wholesale orders?
A: Yes. For orders of 5 units or more (for reselling,
corporate gifting, or events), please message us directly
on WhatsApp for a wholesale price. We work with interior
decorators, hotel suppliers, and corporate gifting buyers
regularly.
Q: Can I use a referral code at checkout?
A: Yes. Enter your referral code in the discount field at
checkout to receive your discount. Referral codes cannot
be combined with other promotions.
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## DELIVERY
Q: Where do you deliver?
A: We deliver nationwide across Nigeria. Standard delivery
covers Lagos, Abuja, Port Harcourt, Ibadan, Kano, and all
other major cities. Remote areas may require additional
delivery time.
Q: How long does delivery take?
A: Lagos: 1 – 2 business days
Abuja / PH / Ibadan: 2 – 3 business days
Other states: 3 – 5 business days
These are estimates. We will send you a WhatsApp message
with your dispatcher’s contact number the moment your
order leaves us.
Q: How much is delivery?
A: Delivery fees are calculated at checkout based on your
location. Lagos delivery is currently offered at a flat
rate. Orders above a certain value qualify for free delivery
— check the current promotion on our homepage.
Q: What if my order is delayed?
A: If your delivery is taking longer than expected, please
message us on WhatsApp with your order number. We will
follow up with our logistics partner and give you a
concrete update within 24 hours.
Q: Do you ship outside Nigeria?
A: Not currently. We are focused on serving Nigerian
customers excellently before expanding. If you are in
the diaspora and want to gift VelvetShield to someone
in Nigeria, we can deliver to their address on your behalf.
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## RETURNS & GUARANTEE
Q: What is your return policy?
A: We offer a 7-day satisfaction guarantee on all first
orders. If your bedcover arrives damaged, incorrect, or
does not meet the quality you expected — contact us within
7 days of delivery and we will offer a replacement or
full refund. No lengthy processes, no arguments.
For subsequent orders, please refer to our returns policy
on the website or contact us directly.
Q: What if my order arrives damaged?
A: Please photograph the damage immediately upon opening
and send us the photos on WhatsApp within 48 hours of
delivery. We will arrange a replacement at no cost to you.
We take full responsibility for items damaged in transit.
Q: Can I exchange for a different colour or size?
A: Yes, exchanges are accepted within 7 days of delivery
provided the item is unused, unwashed, and in its original
packaging. The customer covers return delivery costs for
exchanges (unless the error was ours).
Q: How long does a refund take?
A: Refunds are processed within 3 – 5 business days after
we confirm receipt of the returned item. Refunds are
returned to your original payment method.
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## CARE & QUALITY
Q: How do I wash my VelvetShield bedcover?
A: Please see our full Care Instructions document for
detailed washing and maintenance guidance. The short
version: machine wash cold, gentle cycle, no bleach,
tumble dry low or air dry flat.
Q: How many washes before quality drops?
A: Our covers are tested for durability across multiple
wash cycles. With proper care, a VelvetShield bedcover
maintains its texture, colour, and waterproofing for
a minimum of 2 – 3 years of regular use.
Q: Will the colour fade?
A: Some very minimal softening of colour is natural over
many washes — this is true of all quality velvet. To
preserve colour vibrancy, wash inside-out in cold water
and avoid direct sunlight when drying.
Q: Is VelvetShield suitable for people with sensitive skin?
A: Our velvet fabric is non-irritating for most people.
However, if you have specific fabric allergies, we
recommend washing the cover before first use to remove
any factory residue, which is standard practice for
all new bedding.
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## GIFTING
Q: Can I order as a gift?
A: VelvetShield is one of the most thoughtful housewarming,
wedding, and birthday gifts you can give. We offer gift
packaging on request — please note this in your order
comments or message us on WhatsApp. We can also include
a personalised message card at no extra charge.
Q: Do you offer corporate gifting?
A: Yes. We work with companies, HR departments, and event
planners for bulk gifting orders. We can customise
quantities, packaging, and include branded inserts for
your company. Message us on WhatsApp or email us to
discuss your requirements.
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## CONTACT
Still have a question? We are always happy to help.
WhatsApp: 08130227846
Email: beuxmarkethub@gmail.com
Website: beuxproducts.com
Hours: Monday – Saturday, 8am – 8pm
We typically respond within 1 – 3 hours during business
hours. Messages sent over the weekend are answered first
thing Monday morning.
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VelvetShield — Sleep in something that means something.
A BEUX Brand